FAQ’s
Most frequently asked questions
Shopping Basics
We support international shipping, and shipping costs and delivery times vary depending on the destination. Please enter your country and postal code at checkout, and the system will calculate the accurate shipping costs and estimate the delivery time for you.
- We accept returns within 7-15 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached.
- To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return shipping label if applicable.
- Once we receive your returned item, we will process your refund or exchange within 5-7 business days.
Payments
Credit/Debit Cards: We support common credit and debit cards, including but not limited to Visa, MasterCard, American Express, etc.
PayPal: We support PayPal payments. You can choose PayPal as your payment method and follow the instructions to complete the payment.
Yes, we accept international credit cards. You can use major credit cards from different countries to make purchases on our website. If you encounter any issues during checkout, please contact our customer service team for assistance.
Shipping & Returns
Order Processing: After you place your order, we will process and package it within 1-2 business days.
Shipping Methods: We partner with several internationally renowned logistics companies, such as DHL, UPS, and FedEx, to ensure your package is delivered quickly and safely.
Delivery Time: Depending on your location, the delivery time is usually 7-14 business days. The specific delivery time may vary due to customs procedures and local logistics conditions in the destination country.
Tracking Information: Once your order is shipped, you will receive a confirmation email with a tracking number. You can check the real-time logistics information of your package through our logistics partner’s website or on our order page at any time.
Customs Duties and Taxes: Please note that you may need to pay the applicable import duties and taxes according to the destination country’s policies. These fees are borne by the buyer, and we recommend that you understand the relevant regulations before purchasing.
Parcel Insurance: To protect your interests, we provide insurance services for all international parcels. If your parcel is lost or damaged during transportation, please contact our customer service team promptly, and we will provide you with a solution.
If you wish to return your purchase, please provide your order number and reason for return, then contact our customer service team. Our team will provide you with detailed instructions for the return process and the return address. Please ensure the item is unworn, unwashed, and in its original condition with all tags and packaging intact. Once we receive and inspect your return, we will promptly process your refund or exchange request.